BPO Dynamics: A Global Handshake

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The book "BPO Dynamics: A Global Handshake:' is a full length research based volume, covering various angles of Business Process Outsourcing as an emerging business strategy converted into industry in global scenario. It has brought so many advantages to the developing country like India. Business Process Outsourcing as a concept and its commercial applications has enriching benefits relating to all the concerned parties such as service providers, service buyers and significantly the employees of BPO companies in India. An attempt has been made by authors in this book to highlight the considerable advantages of BPO on these concerned parties. The author have made an attempt to narrate various facts of a positive and negative impact on the concerned parties. The book narrates in detail the concept of BPO and then throws the appropriate focuses, profiles, challenges and impact of Business Process Outsourcing. It also covers the new concepts development in the form of service globalization and then measures its cost reduction aspect. The book also covers general and specific facts of BPO in Indian Scenario. The book shall be useful to students, teachers, academicians and professionals for understanding of general framework of BPO in global scenario. The book shall also be useful to the researchers as reference material.

ABOUT THE AUTHOR G Y Shitole

Dr. G.Y. Shitole is presently working as Reader in Commerce at S.N.D.T. Women's University, Mumbai-20. Dr. Shitole is a senior faculty member with nearly three decades of teaching experience. He is a recognized guide of S.N.D.T. Women's university as well as Yashwantrao, Nashik. Dr. Shitole has written 2 books and has published 26 articles in various journals and magazines. He has also supervised 6 research scholars for Ph.D. in Commerce.

ABOUT THE AUTHOR Kaustubh A. Sontakke

Dr. Kaustubh A. Sontakke is gold medallist in M.Com (finance and Accounts) from University of Mumbai. He has done MBA (Finance) and M.A. (Economics). His M.Phil. is in financial marketing with special reference to Bancassurance. He has doe Ph.D. Business management with Focus on BPO Industry. He has edited a book titled as "Contemporary Issues in Commerce and Management". He has written and published number of research paper and article in renowned magazines and journals. He has presented various research papers in various national and international conferences, seminars and workshops. He has total seven years of teaching experience in reputed management institutions in Mumbai. Currently, he is with Pillai's Institute of Management Studies and Research as Asst. professor of Finance.