Good communication can seem too dangerous, suggests the curious turn of thought that misunderstandings and poor communication, in some circumstances, might be functional for preserving intact our intrinsic perspectives and biases. Writers on the subject of communication typically adopt the point of view that poor communication is a problem everyone laments, and that as far as everyone is concerned, we would be better off with communicative clarity. Effective listening is reflective empathetic listening. Before responding to a statement, a listener is advised to be certain he/she has reflectively understood the statement in the speaker’s terms. This requires a sensitivity to the speaker’s life experiences, perspectives and frame of reference, which may be quite different from the listener’s. The listener must be able to see things through the eyes of the speaker before he/she can be sure he/she has understood. Listing empathetically, however, may not be as easily achieved as it might sound. Writers on the subject have noted that in addition to willingness and the necessary skills, empathetic listening requires courage. The book is useful to management trainees, research scholars, media professionals and all those who wish to development their communication skills and wants to excel in their life venture.
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