Consumer Grievances Redressal

The consumers are affected by the supply of defective products, provision of deficient service and various other deceptive practices in the market-place. Consumer movement is viewed as a social movement seeking to augment the rights and powers of buyers in relation to sellers. Consumer, being ignored is not fully protected despite many legal provision and the efforts of voluntary consumer organization. There lies a gap between the consumers and the protective services provided for the redressal of consumer grievances due to ineffective implementation of the policies. This book analyses the effectiveness of consumer grievances redressal machinery. It examines the consumer satisfaction/dissatisfaction of purchase, decision and their complaining behaviour. Further the effectiveness of the implementation of Consumer Protection Act, 1986 has been extensively dealt with the role played by voluntary consumer organizations in redressing consumer grievances has also been detailed out in the book.