Today, corporate ‘e-mails’ are considered to be a source of knowledge or information and the essentials for addressing compliance and legal disclosure. Management of e-mails has, therefore, assumed greater importance across the corporate world, at present. The importance of managing huge and ever-growing e-mail content within organizations has been extensively realized, in order to ensure compliance with regulations such as Sarbanes-Oxley, Health Insurance Portability Accountability Act (HIPAA), Securities Exchange Commission (SEC), National Association for Securities Dealers (NASD) and New York Stock Exchange (NYSE). Further, the need to facilitate corporate governance and litigation support; support legal discovery and disclosure (as specified by new Federal Rules of Civil Procedure (FRCP)) proactively; ensure efficient storage and retrieval; and provide users with instant access to corporate knowledge (existing in e-mail form) for employee productiveness are other important drivers of e-mail management within organizations. Precisely, corporate e-mail management forms a category of enterprise content or knowledge management practice to facilitate efficient storage, retention, security, retrieval and mining of e-mails across the enterprise. This book focuses on the concepts and significance of ‘e-mail management’ for the corporate world, along with the associated best practices, select technologies and other useful perspectives. It would be of immense help especially to the CIOs and other IT practitioners for gaining new insights into the best practices of e-mail management, while letting the corporate world know the significance of ‘e-mail management.’ It offers learning value to the allied professionals, academicians and students.
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