Guide to Telephone Tactics

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Here is everything you will ever need to know about turning the telephone into a truly effective business ally. A goldmine of information, tips and techniques, Concise Telephone Tactics is packed with examples, action-points, checklists, self-assessments and summaries.

ABOUT THE AUTHOR Graham Roberts-Phelps

Graham Roberts-Phelps is a highly experienced trainer and consultant, with clients in many parts of the world. He is the author of many best-selling books including Customer relationship management, companies donâ€™t success â€“ people do! and Working smarter, all published by Thorogood.