This book will serve as effective tool in conceptualizing the quality assessment models in health care organizations including in the state owned secondary/tertiary care hospitals. The good part of the book is its case studies which explain dimensions and perspectives of quality and provide adequate description of quality tools.
The major determinant of patient’s satisfaction and sustainability using factor analysis will prove to be very useful for the researcher if they want to do data teasing using the statistical software and develop any mathematical model in future. The framework developed by the authors highlight importance of having a policy framework for quality department and its institutionalizing in the hospital.
ABOUT THE AUTHOR S D Gupta
Prof. Shiv Dutt Gupta, MD, Ph. D., FAMS, Director at the Indian Institute of Health Management Research, Jaipur, India. Extensively involved in undertaking and participating in the research activities since the beginning of his professional career. The research areas include epidemiologic studies, Programme Evluation, Operations Research, Implementation Alternative Health Care Delivery Models and testing interventions. Most of these were supported by the national and the international organizations namely: Indian Council of Medical Research, Govt. of India, WHO, World Bank, UNFPA, UNICEF, KfW, USAID and DANIDA.He is an accomplished researcher par excellence teacher and trainer has significant contribution in the area of health management. Under his leadership the IIHMR started its management course for non medicos which was otherwise dominated by the medical fraternity. The Institute has earned many national and international affiliation under his leadership.
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