Hotel Management

The Hotel management is an emerging field in the contemporary management world particularly in the changing economy in India in Particular. There are several components in Hotel management and catering Industry and Overall understanding is essential for achieving desired results and objectives. The Author has ventures to edit topics of contemporary interests and compiled them as an useful management tool for the senior level people as well as people who wants varied information from the observations of various personnel in their own area of knowledge and experiences. The issue dealt in the lead as well as in closing articles follows the thread of different perceptions: manager’s perceptions, customer’s perceptions, perception of hotel restaurant keeper’s in maintaining the hotel restaurant environment and guest care and amenities. The articles in the volume give an insight into the practices, policies and procedures and host of new skills necessary for efficient service and management of hotel catering industry. Potential customers may never discover the reality of excellent service or fine food inside an establishment if their only basis for perception is a bad review. It a fact of business life that what people know about an organization, their perception of it, seldom come from direct experience. They learn what they know, or think they know, from what other people say, write and report. One of the most difficult tasks facing managers is to minimize distortions in perception. it is here that a book like this one can be helpful. Through research, perceptions can be refined and made more accurate. Through research, differences between perception and reality can be narrowed.