Companies that implement effective technology solutions can gain a competitive advantage in today’s environment. The proper use of technology can enhance a company’s competitive position. Services industry is one of the key sectors where IT can be exploited to its maximum potential. Substantial portion of delivering services involves a lot of information sharing and customer interaction. Thus, the role of IT becomes paramount in facilitating a smooth flow of information, providing multiple channels for customer interaction, generating business intelligence and envisaging innovative use of technology for future. Financial services industry is one of the industries that have embraced Information technology in a big way in recent times. The emerging information technologies are influencing the delivery channels of financial services. In recent years, significant changes in the insurance industry have been forcing insurance providers to find better ways of doing business. Like other financial services providers, insurers are identifying new methods of generating revenue, supporting existing business processes, and integrating emerging business processes. To remain competitive and improve profitability, it has become increasingly critical for insurers to consolidate their legacy systems and data. This book covers technology developments in the insurance industry, its various challenges, benefits and overall implications.
ABOUT THE AUTHOR B.Ravi Kumar Jain
Ravi Kumar Jain B holds an MBA degree (Finance) from Osmania University, Hyderabad and PGD ITM (E-commerce & EDI) from AIMA, New Delhi. He has worked as Assistant Professor in a B-school affiliated to Osmania University for four years in Hyderabad. Presently, he is working as a senior faculty member at Icfai Research Centre, Head quarters, heads Special projects team and also teaches at Icfai Business School, Hyderabad. He has presented several research papers in national and international conferences in India and abroad. He has got many of his articles published in several refereed journals. He has received an award, 'Researcher of the Year', from the Vice President of India, for the best contribution in an international conference on Enhancing Global Business Competitiveness in November 2004, at New Delhi. He has authored a book titled "Open Source Software: A Revolution in the Making" and has edited several books on the themes related to Internet and business management, the latest being "Internet Governance: An Introduction" and "IT Governance: An Introduction". His areas of interest include outsourcing, e-commerce, strategic management, technology in business and financial management.
ABOUT THE AUTHOR D. Satish
D Satish holds a PGDBA from Icfai Business School, Hyderabad. He is also a Chartered Financial Analyst from Icfai. He is presently working as Deputy Editor at the Icfai University Press. He regularly writes articles for the Chartered Financial Analyst magazine. He is also a visiting faculty for the Icfai Business Schools. His articles were extensively published in The Financial Times column of Times of India. His areas of interest include corporate finance, international finance, and Risk Management. He is also the Consulting Editor of The Icfai Journal of Financial risk management.
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