This comprehensive textbook is designed to assist future library professionals who will be involved in presenting or planning training for library staff members and customers. It explores ideas for effective general reference training, training on automated systems, training in specialized subjects and training for areas such as patents and trademarks, and business subjects. Library Training for Staff and Customers answers numerous training questions and is an excellent guide for planning staff development.
ABOUT THE AUTHOR Sara Ramser Beck
Sara Ramser Beck, B.A., MLS, MBA, is Manager of the Business Science, and Technology Department at the St. Louis Public Library in Missouri. Ms. Beck has also worked in Public service positions at Washington University, the University of Missouri, St. Louis and, the Acquisitions Department at St. Louis University, and Kent State University. She is an active member of the American Library Association and has served on the Business Reference in Public Libraries and Copyright committees. Ms. Beck is an active member of the special Libraries Association, where she has held many offices, including President in the St. Louis Metropolitan Area Chapter. A prolific writer, Ms. Beck has written articles for a variety of publications, including a monthly newspaper column on library resources for the Canton Repository.
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