This book is related to the investigation of patients’ perception of medical services in India. It examines the implications of the application of Consumer Protection Act, 1986 to the medical services and its fall out on patient-doctor relationship. It also describes the existing legal measures pertaining to the redressal of patients’ grievances against deficiency in medical services. Furthermore, it evaluates the approach of the redressal agencies under the Act in deciding cases relating to deficiency in medical services. It also gives a review of various studies conducted in India and abroad on the subject of patients’ perception of medical services.
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