This book is related to the investigation of patients’ perception of medical services in India. It examines the implications of the application of Consumer Protection Act, 1986 to the medical services and its fall out on patient-doctor relationship. It also describes the existing legal measures pertaining to the redressal of patients’ grievances against deficiency in medical services. Furthermore, it evaluates the approach of the redressal agencies under the Act in deciding cases relating to deficiency in medical services. It also gives a review of various studies conducted in India and abroad on the subject of patients’ perception of medical services.
ABOUT THE AUTHOR Renu Sobti
Renu Sobti obtained her B.Com. (H) degree from hansraj College and M.Com., M.Phil. and Ph.D. degrees from the prestigious Department of Commerce, Delhi School of Economics, University of Delhi. Dr. Sobti is a Senior lecturer in the Department of Commerce, Swami Shraddhanand College, University of Delhi. She has published a number of articles in reputed journals of commerce and management and has also presented papers in conferences at national level. She is also the course co-ordinator of the distant learning programme for doctors on Consumer Protection ACT and Medical Negligence, co-sponsored by Indian Medical Association and AKN Sinha Institute of Continuing Medical and health Education and Research.
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