Mergers and Acquisitions in Service Sector: Changing Global Scenario

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The services sector constitutes a large part of an economy both in terms of employment potential and its contribution to national income. The sector covers a wide array of activities like financial services, hospitality services, outsourcing services, advisory services, communication services, information technology and educational services. Globalised economy, accessibility to information, efficient markets have all intensified competition leading to an intense price competition. Businesses across the world slowly but steadily seem to be realising that strategic alliances are quite a feasible solution to consolidate the overall operations especially in terms of economies of scale, technological developments and acquire new information technologies to counter competition. In spite of slow down in the M&A activity following the economic downturn and as many as 70% of mergers and acquisitions failing to create value for shareholders, it continues to be an engine for growth and value. This book focuses on various issues like factors influencing mergers and acquisitions in service sector, means of achieving the strategic objectives through mergers and acquisitions, competitive advantages gained by both the parties, impact on the share holders, impact on the employees, change in the corporate governance, etc. It also captures experiences of countries like china, the US, Europe and India. It is hoped that this book would make a significant impact in the area of mergers and acquisitions, as the main focus is on the services sector mergers and various challenges involved as well as learning experiences which would make it an interesting reading for the professionals, consultants, academicians, research scholars and students.

ABOUT THE AUTHOR E. Mrudula

E. Mrudula holds PGDBA in finance from the ICFAI Business School, Hyderabad. She is currently working as an Associate Consultant at ICFAI Books, an affiliate of the ICFAI University. She has been a regular contributors of articles and case studies to various publications of ICFAI University Press. Her areas of interest include security analysis, project management and human resources.

ABOUT THE AUTHOR V.V. Ramani

V.V. Ramani holds an M.A., Phil and a PGDM from Madras University. She is currently working as a Faculty Member and Consulting Editor with ICFAI University. She has over 18 years of industry and academic experience. She is the Joint Secretary of National Human Resources Development Network, Hyderabad Chapter and Vice President of CEASE Child Labor (an ILO Project). Her articles have been published in various magazines and management journals. She presented several papers in various conferences and seminars. Her areas of interest include Economics disciplines like Micro-Economics, Macro-Economics, International Trade, Public Finance and HR disciplines like Leadership, Organisational Development, Human Resource Management and Networking.