Performance Management and Appraisal Systems: HR Tools for Global Competitiveness

Performance at work lies at the heart of growth. Yet, even though organisations try to harness the best of their human resources, they often fail to do so. This is primarily because performance tends to be evaluated and looked at only in the short run and for immediate results. Organisations need to understand that to nurture a creative, motivated and committed workforce, an employee’s performance has to be planned, analysed, developed and appraised continuously rather than being constricted to annual reviews and evaluations. In this book, T.V. Rao, well-known trainer and scholar, maintains that to get the best out of employees their performance needs to be managed. He defines performance management as a means of identifying critical dimensions of performance, which then become the basis for continuously planning, reviewing and developing employee performance. In doing so, he suggests an alternative framework to an appraisals only approach, which has been dominant in the understanding of employee performance. This book explores the many facets of performance management and how it works as well as extends it to encompass individuals, dyads and teams. It focuses on how organisations can enhance performance through building competency, commitment and support. The author demonstrates that a good performance management system has an inherent motivational value since it facilitates learning and brings about role clarity-which helps people focus on performance development. Thus, performance management raises levels of trust creating better communication, and as a consequence a more transparent and productive organisation. Simple, accessible, and replete with recent experiences of growth in leading organisations which have used performance management, this is a book for the new knowledge economy. Combining a fine balance of theory and experiential knowledge, it provides a realistic, comprehensive and up-to-date perspective on the subject. The book is an invaluable resource for managers, professionals, students and scholars of personnel and human resource management.