ABOUT THE AUTHOR J. Mathews
J. Mathews is an M.Sc. in Hotel and catering Management from the University of Madras, Chennai. He also holds a post-graduate diploma in marketing Management. He has nine years of teaching experience and has been associated with leading hotel establishments as a Training consultant. He has participated in national and international seminars and conferences where his incisive papers have attracted the attention of people in the hospitality industry. He has also been a resource person for various conferences.
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