The Employee Retention Handbook

Effective corporate initiatives and processes are the bedrock of successful organisations. The Employee Retention Handbook provides managers with essential frameworks to identify, formulate and implement the best policies and practice in the management and development of people. Employers often devote huge resources to recruiting staff-and far too little effort to retaining them. High levels of turnover are always expensive, and even during times of unemployment, there are usually skill shortages in critical areas. Stephen Taylor explores the most common causes of staff turnover and the most effective ways of measuring, costing and predicting it. Armed with such data, employers can analyse the situation in their specific labour markets and look to improve retention rates through better selection procedures, career structures, management styles or reward packages. Each of these approaches can be effective at the right time and place (and totally counter-productive in the wrong circumstances), as illustrated by case studies looking at the crucial challenges of retaining: Retail workers; New graduates; Engineers; Accountants and solicitors; Call centre employees; Police officers.