Total Quality management is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government and service industries as well as NASA space and science programs. This book will be of interest to people in industry, government and academic; including management consultants, quality engineers, reference librarians and information brokers. The handbook can serve as a desk reference for any organizations either implementing or actively involved in a quality management program. Additionally, an overview of the ISO 9000 registration process has been included. Students in academic courses included. Students in academic courses with a quality management component will also find much useful information.
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