This manuscript teaches the difficult topics of Quality Management through inquisition and using programmed concept of learning. Emphasis has been paid o n logical understanding of fundamentals. This book is a totally different attempt to teach Quality Management Skills. The exposition of each concept is extremely lucid. The young mind who would like to clarify management intricacies at conceptual and fundamentals level will find the book extremely useful. The book contains 10 chapters and the contents of the each chapter makes it equally useful for both manufacturing and service sectors organization.
ABOUT THE AUTHOR Rajesh Kumar Shukla
Dr. Rajesh Kumar Shukla, M.Sc. Ph.D. (Chemistry) PGD-HRD, Ph.D., D.Litt. (Public Administration) presently Visiting faculty of Institute of Management Sciences (IMS) and Department of Public Administration, Lucknow University, Lucknow. Renounced member of Quality Circle Forum of India. Kanpur chapter Outstanding contributions in different programmes on Quality Circle and Development of Supervisory skills. Often called for training programmes for middle and higher level officers of the Government, Public Sectors and Banks etc. Some of the institutions where he has served as trainer are HAL, NTPC, Parley Biscuits, Kanpur Defence Organisation, Canara Bank etc. Has published ten papers i national and International Generals. Excellent experience of two decades at Industrial and Corporate level in U.P. Electronics Corporation Ltd. Lucknow.
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