The dictum Knowledge is Power is being increasingly felt in a knowledge-based society. Therefore, the study of Knowledge Management (KM) is fast emerging as a vital strategy that firms worldwide are embarking on to manage and leverage on organizational knowledge for sustainable business advantage. Associated issues and challenges of KM such as harnessing tacit knowledge, promoting knowledge sharing culture (KSC), safeguarding e-knowledge base, designing KM, etc. must be addressed for this subject to be successful.
Service Lifecycle Management: Transforming the After-Sales Service
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