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Economic growth and technological advancement is very impressive. But there is an obvious urban bias and rural neglect in the development process of India. How can information technology contribute to rural development? What are the channels through which impacts can be realized? How do we realize potential benefits? Answer to these and similar questions have been examined through the selection of the material for this volume. This book therefore aims of ...
This book aims at exploring through selected articles, the measurement of productivity in services with an in-depth study of some sectors like retail, financial, education and health. It is hoped that researchers, policy makers and corporate decision-makers will find this book interesting and evolve ways of solving their problems.