S. Jaya Krishna
33 books
To create an exceptional service experience and an efficient service management supply chain, today firms have developed expertise in different areas viz., anticipating customer service requirements, designing and building products for serviceability, leveraging new technologies for service management and delivering and integrating partners seamlessly into the service-to-profit supply chain. Service Lifecycle Management (SLM) is a business practice based on ...
The move towards integrated or connected business environment significantly increases the risk of failures breaking business commitments. Further, it makes the performance of the entire value-chain critical to ensure that service delivery fulfills business commitments and enables instant business decisions. Therefore, to make themselves ready, the businesses operating in connected environments should transform themselves to an event-managed real-time enterprise. ...
Present-day supply chain practices, coupled with e-business and an ever-increasing pressure to improve supply chain efficiency, have brought about the need for warehouse management practices. This book introduces the concept of Warehouse Management System (WMS) and outlines its strategic need and benefits. It also shows how warehouses can be transformed into sophisticated, modern distribution centers.
IT-enabled supply chain management (SCM) solutions improve efficiency, responsiveness and flexibility of data exchange for achieving effective SCM by enabling greater data sharing and visibility among supply chain partners. The latest developments in the IT and web-based solutions along with other emerging technologies have completely changed the way supply chains are managed and controlled, thus contributing to the realization of supply chain excellence. This ...
This book is about realizing true enterprise transformation—re-inventing business by driving unprecedented levels of efficiency in today s web-speed economy. In recent years, the sphere of e-business solutions has widened its vistas and is continuing to evolve further to tune to the changing business dynamics and to cater to the ever-growing demands of global business environment, through capability augmentation and adoption of new technologies. Appreciation ...
E-justice is use of Information and Communication Technologies (ICT) in the judicial system. Use of ICT in justice system primarily helps increase administrative efficiency and access. Integration and automation of court procedures create accountability and transparency in the judicial processes. Besides immensely improving the timeliness, the Internet offers potential opportunities to deliver information - advisory, legal and financial services online and ...
Radio Frequency Identification (RFID) is the hottest auto identification technology to emerge as the preferred solution for keeping a tab on people, products, objects and vehicles. This will transform the way organizations manage their inventory, manufacturing, logistics, asset tracking, supply chain and retail environments. It also throws light on the extensive applications of RFID, while bringing out a few cases highlighting its initiatives across various ...
'Microfranchising' is relatively a new term, currently used to describe income-generating opportunities for the poor through franchising that can be easily replicated. This practice takes the existing products and services and bundles them as stand-alone microfranchises that serve as easily managed business opportunities for citizens of poverty-stricken countries. It involves the principles and practices of traditional business franchising model (where there is a ...
To secure long-term profitability for companies, E-CRM is the best solution. It is now crucial due to changing relationships, ongoing advances, emerging issues, upcoming trends, and the need to optimize business benefits. This book gives valuable insights into E-CRM, current and future challenges and emerging practices. It also throws light on the key factors determining the E-CRM success, suggests strategies, offers recommendations and gives precautionary advice ...
Project managers of the 21st century should be highly competent to take up any challenge. Highly volatile, complex and uncertain projects pose several challenges to them. Project managers should, therefore, need to be smart and knowledgeable enough to effectively lead such challenging projects towards success. Similarly, they must be masters in handling troubled projects. Managing multiple projects simultaneously is altogether a different challenge by itself. ...
Today, for many large-scale enterprises whose service demands or production requirements keep changing, the workforce planning and scheduling has become a complex and a costly nightmare. Without an accurate workforce management system, the managers may find it hard to address these challenges. Hence, automating the workforce planning and scheduling process emerges as a critical need for the organizations. While the current age web-enabled workforce management ...
Today, 'lean' is an enterprise-wide concept although it has originated and evolved in the manufacturing plants and factory floors. It has become pervasive throughout the organization and an overriding principle that guides every activity in the organization. On the other hand, it has evolved as a vital tool to become competitive. Broad insights into success factors, nitty-gritty's, prerequisites and capabilities for transforming an organization or function into ...
Enterprise Information Integration (EII) is an emerging technology solution that offers organizations seamless integration of diverse data sources that cut across enterprises in real time and ensures strategic advantage. It shows the way for effectively deploying the converging information asset optimization technology that makes enterprises adaptive.
Multi-sourcing is the management and assignment of different business processes or functions among multiple outsourcing vendors. With multi-sourcing approach, multiple suppliers are leveraged to do away with ‘lock-in’ and get the so-called best-of-breed advantages. The need for an alternate, reliable and promising strategy to optimize cost, value and service is strengthening the significance of multi-sourcing. This book throws light on the shift in ...
This book defines the scope of Virtual Enterprise in the context of today's environments, while also exploring the international trends that power today's business environment. It incorporates the culture and infrastructure required to make a 'virtual transformation' so that 'seamless connectivity' in any part of the country could be made possible.
In response to the need for rapid growth of businesses in today’s changing economy, a new strategy model that focuses on transforming the key business processes through collaborative strategic outsourcing has emerged. Such modern high-level outsourcing practice is known as ‘Business Process Transformation (BPT)’. However, when such strategic initiative is focused on achieving enterprise-level impact, it is referred to as ‘Business Transformation ...
This book introduces the emerging IT landscape and breakthroughs in it for the business world. It also introduces optimization and collaborative technologies for the NextGen digitization capacity that make businesses robust and agile. This book is for CIOs, IT professionals and executives who can realize the opportunities offered by next generation enterprise IT.
With the immense success of business process outsourcing (BPO), firms are increasingly tending to outsource more and more of their functions. At present, outsourcing is predominantly extended to various functional areas such as research & development, human resources management (HRM), finance, accounting, supply chain management (SCM), etc. Besides, the significance of ‘outsourcing’ is also increasingly realized and adopted in certain sectors like ...
IT-enabled enterprises are set to be the organizations of the future. This book informs you about Enterprise Application Integration (EAI) and the dynamics of B2B Integration (B2Bi). Learn about web mining, data warehousing and enterprise content management. Also included are cases on the BI Initiative at HDFC Bank, SCM in Dell Inc. and Flextronics.
The dictum Knowledge is Power is being increasingly felt in a knowledge-based society. Therefore, the study of Knowledge Management (KM) is fast emerging as a vital strategy that firms worldwide are embarking on to manage and leverage on organizational knowledge for sustainable business advantage. Associated issues and challenges of KM such as harnessing tacit knowledge, promoting knowledge sharing culture (KSC), safeguarding e-knowledge base, designing KM, etc. ...
IT-enabled asset management enables an enterprise to take control of its assets throughout the lifecycle. It allows integration of asset management system with the other relevant systems, such as work management, geographic information system (GIS) etc. This book introduces the concepts of IT-enabled asset management, the trends as well as cases including asset management in Ogilvy & Mather, Solutia Inc. and more.
The theme of this book is Enterprise Performance Management—a concept that aligns business strategy with present-day technology and power metrics to monitor and manage companies from the executive level downwards. Now, organizations can integrate all necessary technology with new or existing lines of business processes, and solve major business challenges.
This book takes a look at wireless communications. Readers will get details on emerging wireless solutions such as GSM, GPRS, Blue Tooth, Wireless LAN, WAP Phones and RFID, used in Supply Chain Management and Enterprise Resource Planning environments. It also discusses the potential of mobile technologies and RFID to help businesses improve customer interactions.
With intensified competition, more stringent regulations and evolving demand chain relationships, the pharma industry has entered a challenging time. This mounting pressure on pharma marketers to maximize their efforts calls for transforming pharma marketing into a critical engine of innovation. This book presents contemporary insights that include: emerging landscape, major breakthroughs and e-trends in pharma marketing.