Since the time the Balanced Scorecard (BSC) was developed in the early 1990s, it has been implemented in several organizations in the manufacturing and service sectors around the world with varying degrees of success. The fact that it continues to be implemented in more and more organizations is an indicator of its relative popularity compared to other approaches of management. This book documents the experiences of different sectors, which have either had substantial experience with the BSC or which are beginning to implement the BSC within some organizations in a particular sector. The papers included in this book describe the stage of maturity that the BSC has gained in a particular sector and the ways in which the BSC has to be adapted to fit the management needs of organizations in this sector. These papers also describe the experiences of organizations within these sectors and the specific parameters of performance measurement that they have designed for performance improvement. The sectors which are covered in the book include ITES, banking, telecom, insurance, healthcare, automotive industry, hotel industry, education and NGOs. The implementation of the BSC in different sectors indicates that it enjoys widespread application and utility. This book can serve as a useful reference for business leaders, business teachers and business students, who wish to update themselves with the numerous applications of the BSC.
ABOUT THE AUTHOR Sumati Reddy
Sumati Reddy holds a Masters Degree in Business Administration from the Royal Melbourne Institute of Technology, Australia. Her other qualifications include, Bachelor of Arts, Diploma in Hotel Management, Certified Hospitality Educator, Diploma in French, and Diploma in Spanish. She is currently pursuing Ph.D. in the field of Organizational Behavior from Osmania University, Hyderabad. Her topic for the dissertation is ‘The Impact of Organizational Culture on Organizational performance.’ She is a Faculty Member at ICFAI Books, Hyderabad, an affiliate of The ICFAI University. She has edited books on Corporate Social Responsibility, Workforce Diversity, Training and Development and Performance Management. She is also an Adjunct Faculty at the ICFAI Business School, Hyderabad, where she teaches Organizational Behavior and Human Resource Management. Her areas of interest include international organizational behavior with a focus on change management, international negotiations, group dynamics, and managerial competencies; and experience in the hospitality and pharma sectors in the functional area of Human Resource Management.
ABOUT THE AUTHOR Venkata Nimeesha Posa
Venkata Nimeesha Posa has done her PGDBA from Siva Sivani Institute of Management, Hyderabad, India. She is currently working as an Analyst with Deloitte. Prior to this she has worked as Research Associate in Icfai Books, a division of the Icfai University Press. She has co-edited a few books, published by Icfai Books. Her research interests include business performance measurement, competitive advantage, cross-cultural management, branding and business law.
There are no reviews yet.