Around the globe, competitive markets demand speedy, accurate, reliable and cost efficient supply chains. Supply chain is considered the most important element in the operations. Supply chain management is the management of all functions to fulfill customer orders. The importance of the role of supply chain management has increased gradually and now it is no longer an aspect of operational areas of an organization. The top executives are considering it as a major strategic issue on demand because it is the main leverage to gain customer satisfaction and value. They are the sources to fight market dominance and gain competitive advantage. Changed customer preferences, varying economic trends and increased competition are challenging the organizations to maintain superior supply chain performance. Consequently, the organizations have to identify metrics for measuring supply chain performance. Measuring and improving the supply chain effectively could achieve supply chain excellence. It also supports in achieving supply chain performance optimization. Performance measurement plays a vital role in identifying the behavior that impacts the performance of supply chains. The primary purposes of measurement are to assess all the levels of supply chain, to identify the problem areas and focus attention on taking corrective steps to solve the problem. It also helps the organizations in meeting greater customer demands by maintaining lower costs. This book Supply Chain Performance Measurement and Improvement helps in understanding the concept and importance of supply chain performance measurement, factors that need to be considered, when selecting appropriate metrics and methods that are available for setting performance targets and obstacles of performance measurement. It discusses a wide variety of metrics and methods that are being practiced for measuring supply chain performance. It also portrays supply chain performance measurement in different industries.
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