No employee is good or bad in an organization. It is how he decodes the environment or how the environment decodes him. This book portrays the long years of experience of the writer who has observed very closely short cut dialogue between the boss and the subordinate, that is, in the most liberal terms laconic. The absence of transparency among the colleagues and the growing frustration in the employees impedes the flow of communication. This was the inspiration and aim for undertaking this book to present before the managers and the employees, how best to understand the dynamics of communication and the methods to improve upon it, to strengthen the chain of relationship within the system. It begins with a popular message from organizational management ‘BE A LEADER AND NOT A BOSS’. The whole book pivots on this concept and brings forward the cues inherent in effective communication in any organization. It is neither difficult nor impossible. A proper understanding of the interface of the human relationship is all that is needed. Communication is the base of adaptation and assimilation in the work culture. The supervisors or managers of any organization play a key role in keeping the employees motivated at work and managing transparency in communication. The total quality management in any system is determined, significantly by the supervisor’s skill in instilling a team spirit in his subordinates and interviewing their work, their problem and their ideas through plausible questions which are patient and appropriate without crating an embarrassment to the person interviewed. The purpose of the book will be achieved if even a fraction of the work-place culture changes and the supervisor-employee relationship becomes cordial and beneficial in the interests of the organization.
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