Workforce diversity has become the order of the day, as more and more organizations cross their domestic barriers and enter the international market arena with their products, services and even building manufacturing facilities, apart from entering into business alliances with foreign companies. Diversity needs to be embraced more as a concept rather than to meet any statutory requirement. Culture sensitive issues and conflicting situations have to be handled very carefully to avoid future complications. Open and transparent communication and easy accessibility of the managerial staff are the essential features that no organization with a diverse workforce can afford to ignore. Managing diversity is a challenge for the HR fraternity. Various processes may have to be customized while not losing the balance of equality. Maintaining a supportive work environment is a critical need of the hour, in addition to attending to culture-specific requirements of the workforce. The HR manager needs to advocate a diverse workforce by making diversity evident at all organizational levels. He/She must also show a high level of commitment and be able to resolve issues of workplace diversity in an ethical and responsible manner. The challenges faced by the HR in managing diversity, effects of diversity on business performance, and the best practices for HR in managing diversity issues, constitute the theme of this book.
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