There is no excuse for delivering poor customer service! This book is for any company, business, or organization that deals with customers and has a passionate desire to survive. We’ve all been customers ourselves, and we’re tired-tired of inadequate service, a lack of concern, and a take-it-or-leave-it attitude. We’re tired of being told everything under the sun except that which we long to hear — "How may I help you?" followed by the appropriate action. This book is about excuses we use for not giving excellent customer service, and how we can shoot those excuses down. Excuses are those obstacles we as employees in the service industry create for not doing those things we have an inherent responsibility to provide the customer with-excellent professional service in a caring, friendly, and consistent manner. This book calls our attention to the excuses we use far too often, but more importantly, it provides alternatives-what we should say and do instead. After all, there are no excuses for not delivering excellent customer service
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