HRM in Hospitality Industry

Human resources in hospitality industry, just like in any other enterprise, is one of the single biggest cost. Furthermore, it is the efficient workforce in hospitality industry, whose timely and good services to customers have great bearing on the business of hotel and restaurants. Between the enterprise and customer, human resource establishes first contact. Therefore effective management of human resource is of vital importance for the success of enterprise. How this is done is the domain of present book. “HRM in Hospitality Industry” brings to the fore all basic concepts, tools, techniques and methods of human resource management in hospitality industry. In this endeavour the book describes in detail concept of human resource management, job design, recruitment, selection, appointment and induction, performance appraisal, training, management development, wages and salaries, incentives, fringe benefits, labour turnover, termination, employee relations, employment laws, human resource planning, labour costs, productivity, organization and management of human resources. In addition, the book also makes elucidation on various issues relates with customer care and quality. Written in easy to understand manner, the book will be of tremendous, hospitality industry managers and general readers.