Strategic Planning for Service Loyalty on Insurance

Dr. A. Arulraj is an Assistant Professor, Adaikalamatha Institute of Managemetn, Thanjavur, Tamilnadu. He holds Ph.D from Bharathidasan University. As a prolific author, he has been contributing articles various national and international journals. He has his credit 50 research papers. He visited number of countries to participate and chair academic and professional conference. He coordinated three international seminars. He is on the Board of Members in Managemetn studies of Bharathidasan University. He is also an active researcher and an eminent guide in Management studies. Being a nominee director of Bio-diesel private limited, he has vast experience with corporate world. He is also a consultant to various Non-governmental organizations.

Dr. R. Ramesh is a Professor at the Institute for Ocean Management, Anna University, Chennai, India. He received his MPhil and Phd in Environmental Sciences from the Jawaharlal Nehru University, New Delhi, India and another doctorate in Earth and Planetary Sciences from McGill University, Montreal, Canada. His current reseaerch interests include coastal ecosystem management, global climate change and biogeochemical cycles in coastal and riverine ecosystems. He is recipient of the Department of Science and Technology's (DST) BOYSCAST Award and the Indian National Science Academy's (INSA) Exchange Award to conduct advanced research on globalclimate change at Harvard University, USA in 1994 and at the Max Planck Institute for Chemistry, Mainz, Germany during 1996-97 respectively. he has to his credit more than 50 research papers published in leading international journals. He has authored a book and edited five others relating to coastal environment and water resources management. Prof. Ramesh has been operating several research projects sponsored by Government of India as well as international funding agencies.