The age of long, leisurely letters is over. Today’s businesses run on fast faxes, instant e-mail, crisp memos, and concise letters that get right to the point. Your reader doesn’t have time to waste. And neither do you. That’s where The Encyclopedia of Business Letters, Fax Memos, and E-mail can help. Here you’ll find more than 300 models of outstanding business correspondence for every conceivable occasion-sample letters, memos, and e-mail you can use as is or adapt for your own purposes. The result? You eliminate hours of wasted time and effort composing correspondence; we’ve already done the work for your. You can get your message across clearly, easily, and quickly…so you cut writing time and can focus on more important tasks. Letters are organized into chapters by category, and the detailed table of contents guides you quickly to the letter that best suits your needs. The Encyclopedia of Business letters, Fax Memos, and E-mail puts graceful, concise, persuasive correspondence at your fingertips. Just pick these gems up, apply polish if you like, and send them on their way.
ABOUT THE AUTHOR Robert W. Bly
Robert W. Bly is the director of the Center for Technical Communication, a consulting firm that helps businesspeople improve their communication and interpersonal skills. He is the author of more than 35 books, including. The Elements of Business writing and Keeping Clients Satisfied. Bob's articles have appeared in such publications as Computer Decisions, Writer's Digest, Business Marketing, Direct, amtrak Express, Cosmopolitan, Science Books and films, Chemical Engineering, and New Jersey Monthly. rganizations that have hired Bob as a trainer and speaker include the Cin-cinnati Direct Marketing Association, Thoroughbred Software, Walker Richer and Quinn, ARCO Chemical, Creative Groups, Cardiac Pacemakers Inc., U.S. Army, dow Chemical, Mail Order Assoication of Nurseries, Foxboro, Computron, IBM, McGraw-Hill, The Pricing Institute, and the International Laboratory Distributors Association. In addition, Bob has written sales letters, direct mail packages, and other marketing documents for such clients as Agora Publishing, Phillips Publishing, KCI communications, Lucent Technologies, McGraw-Hill, Lane Laboratories, BOC Gases,Alloy Technology, AT&T, Intrasoft, Isogon, and Rodale. he has won Marketing Association, an IMMY from the Information Industry Association and two Southstar Awards. He is the editor of the magazine Bits and pieces for Sales-people, published monthly by Economics Press.
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