The Art of Workplace Counseling

In the current knowledge economy the shift is towards managing the resource generators, the employees. The employer’s emphasis on strengthening workforce performance and productivity has made workplace counseling an imperative in any organization, as never before, as it is one of the major tools used to maximize human resources, improving work performance, and attracting and retaining quality workforce. Counseling is a one-to-one relationship between a counselor and a counselee, where the counselors help the counselees to examine and realize their problems and explore the various options available to them to take their own decisions. Counseling services in an organization create a competitive advantage for the company by making its people learn how to resolve their interpersonal, emotional and decision making problems and to work in teams towards the achievement of the organizational goals. The success of any counseling lies in bringing about a positive change in the behavior of the counselee and ensuring that he/she becomes independent in solving his/her problems. The investment in workplace counseling earns huge profits for the firm, adds value by attracting human resources and improves the organizational health. In a nutshell, those companies that have workplace counseling service are benefited with improved workplace attitude, behavior and performance of the employees that contribute to the organizational profits and save time and money. This book provides a clear picture of the significance of workplace counseling in the current business scenario and presents a systematic view of different counseling approaches and techniques, the skills of a counselor required for effective counseling and how the counseling service can be used in solving employee problems, thereby, improving the employee work performance and organizational productivity.