This book aims at exploring through selected articles, the measurement of productivity in services with an in-depth study of some sectors like retail, financial, education and health. It is hoped that researchers, policy makers and corporate decision-makers will find this book interesting and evolve ways of solving their problems.
ABOUT THE AUTHOR G.S. Gupta
G.S. Gupta, Ph.D. from Kurukshetra University served Haryana Education Service. He acquired his law degree from Delhi University. He also did a certificate Course from J.N.U. on International Politics. He added to his administrative and research experience during his service with Indian Council of Historical research. He is a well-read and widely travelled scholar who has presented his research papers in national and international seminars and conferences he is Author of several books.
ABOUT THE AUTHOR Prabir Kumar Bandyopadhyay
Prabir Kumar Bandyopadhyay holds a postgraduate diploma in Industrial Engineering from TIPIE of National Productivity Council and also a PhD from Jadavpur University. He has undergone training in ‘Productivity and Quality Improvement’ in Japan and Singapore, sponsored by Asian Productivity Council. He is currently working as Head Consulting and New Initiatives, Balasore Alloys Ltd, Balasore. Prior to this, he was working as a faculty member at Icfai Business School, Ahmedabad. Earlier, he was associated with the National Productivity Council for over two decades and was involved in productivity and quality improvement. He has played a key role in several organizations with regard to improving productivity and implementing Quality Circle, TQM, ISO9000, ISO14000, TPM and Six Sigma. He has also served as faculty at IBAT, Bhubaneshwar for a brief period. He has published several papers on productivity, quality, risk assessment, and fuzzy logic application. His areas of interest include measuring knowledge and service worker productivity, Six Sigma and application of fuzzy logic in management field.
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